- Our Service
Are there items that WashDrop cannot clean?
To ensure the safety of our employees and other customers, we are unable to accept the following items for cleaning. Please note that any items sent to us that are on this list will be subject to charges to cover the cost of collection, delivery, and handling and will be returned to you unwashed.
We cannot accept items that have been contaminated with:
- Excessive animal hair
- Hazardous bodily fluids from humans or animals
- Mould or Mildew
- Hazardous chemical residue
We cannot accept these items because they may pose a risk to the safety of our employees and/or they may pose a risk to the items of other customers cleaned in the same facility.
Certain non-clothing items
- Commercial linens
- Mattress toppers
- Sleeping bags
- Rugs and Carpets
- Sofa covers
These specific non-clothing items often require a specialised cleaning process that we are not equipped to provide as clothing care experts. We are more than happy to offer suggestions for services that do specialise in these items and answer case-specific questions if you are unsure about a certain piece.
Specialty care clothing items
- Wedding dresses
- Dry clean only clothing
- Fur & Animal products (fur coats, leather, etc)
These clothing items require speciality care that falls outside of our area of expertise. We are more than happy to offer suggestions for services that do specialise in these items and answer case-specific questions if you are unsure about a certain piece.