Laundry service at The Atrium Ratchada 13 Hotel

You can pay by credit/debit card (we accept American Express, VISA, MasterCard, JCB, and UnionPay), Apple Pay, Google Pay, local bank transfer/PromptPay, or cash on delivery.

Yes. Please prepare the exact amount for our drivers, as we do not carry change.

We only accept Thai Baht and cannot accept any other currencies.

Once we have collected your laundry and processed it at our store, we'll send you an invoice which can be paid online.

You are also welcome to pay in cash on delivery, however please prepare the exact change for our driver as we do not carry change.

We cannot accept payment on pick-up as we need to accurately weigh your laundry at our store in order to give you the total price.

Yes. Please ensure that the cash is securely stored in a sealed envelope that is clearly marked with your name and order reference.

No. We only accept local bank transfers or transfers via the PromptPay system.

If your bank is within the ASEAN region, you may be able to scan our PromptPay QR code with your banking app. Please contact your bank for more information.

Your bank may require you to complete 3D Secure verification before it can approve the payment. Check for the verification code from your bank and try again, or contact your bank if you can't receive it.

Laundry is charged by weight, while ironing is charged per item. Prices depend on your location and return service, and every order has a minimum charge. Please check the pricing page for more information.

Yes, every order has a minimum charge. If your total is below the minimum, we'll charge the minimum instead. You can find the minimum charge for your city when placing an order or on the pricing page.

Wallet credits are automatically applied as a payment on your next order. You can check your remaining balance in your wallet.

If your laundry is damp when we collect it, we'll confirm the final weight after it has been washed and fully dried. This is to give you the best possible price, if you'd rather not wait please contact us and we can issue an invoice immediately instead.

We serve Bangkok and Chiang Mai, with free collection and delivery within our service areas. Send us your location and we'll confirm coverage; for some addresses outside the area, we may be able to arrange a third-party courier such as Grab or Lalamove.

Yes, send us your confirmed delivery location when you book or as soon as your plans change. We'll arrange the delivery to that location and confirm the schedule with you.

We'll message you with an updated delivery window. Delays can happen when we need extra time to dry and pack your laundry or when traffic affects the route. If your order has been paid and you're away, we can leave it with reception or in the lobby and update you once it has been delivered.

No. You can leave your labelled laundry with reception, concierge or an agreed collection point and let us know where it is. Send us a photo if it will help the driver find it; once your order is paid, we can also leave your clean laundry in the same place as picked it up from if you're away.

No, drivers can't go up to rooms in most buildings for security reasons. Please leave your laundry in the lobby or reception for collection if you are not around to hand it over in person.

Place your order on our website or in our app and choose from the available pickup and delivery slots. You can also specify exact instructions and preferences for your laundry.

Contact us with the change or cancellation you need, and we'll update your booking where possible. We'll confirm your revised collection and delivery schedule once it's arranged.

Add a note when you place your order, or message us with the details. We'll pass your care, folding, packing, or product-preference instructions to the team.

We'll send you an email or in-app notification once your laundry has been successfully collected or delivered.

Your collection and delivery are scheduled within a time window, so we can't guarantee an exact arrival time. We'll let you know when the driver arrives.

If the driver can't find your laundry or reach you, they may need to continue with other collections. Contact us and we'll help arrange another pickup.

We don't offer a walk-in service. Book online and we'll collect and return your laundry.

We offer a same-day 6-hour service, a next-day 24-hour service, and a 3-day service if you're not in a rush. Duvets and comforters need three days to process.

No, the weight you enter is only an estimate. We'll weigh your laundry at our store and send an invoice with the final amount.

We're open 7 days a week from 10 a.m. - 8 p.m.

In Bangkok, we are open 365 days a year.

In Chiang Mai, we are closed for three days during Songkran Festival.

Please check the order form for availability today. Usually if you make the booking before 2pm, we'll be able to collect the same day but this is subject to availability. Express same-day orders will need to be booked before 9:45am.

Yes. Put the items for ironing in a separate bag, or add clear special instructions to your order. Ironing must be added to a wash, dry and fold order, as we don't offer it as a standalone service.

We'll try appropriate stain-removal treatment, but deep-set stains may remain. We won't use stronger chemicals if they could damage the fabric.

No, we don't currently offer dry cleaning. If an item's care label requires dry cleaning, we won't wash it or include it on your invoice.

We wash everything at 30°C. You can also upgrade your wash temperature to 60°C or 90°C when you book.

Yes, you can request air drying instead of machine drying when booking your order. Air-dried items may need extra time, so we'll let you know if your delivery needs to move.

Your laundry will either be air dried or machine dried at a low temperature. You can choose which drying method you prefer when placing an order.

Yes. We'll sort whites, lights and darks before washing, so you don't need to separate them yourself.

Yes. You can send your own hangers with your laundry or ask us for additional hangers. If there aren't enough hangers, we'll ask whether you would prefer the extra items folded or purchase additional hangers.

We'll set aside anything we find before washing and return it with your clean laundry.

No, we don't offer shoe cleaning. We'll return any shoes unprocessed with your laundry.

Please let us know as soon as you receive your laundry. We'll check the issue and where appropriate fix the problem at no extra charge.

We always process each order separately from other customers’ orders. However we can't keep items separate for washing or packing within one order. Please place a separate order for each person. All items within a single order will still be separated by colour before washing.

Yes, you can include bedding in your laundry order. Duvets and comforters need three days to process.

Reward points expire if your account is inactive. You can check their expiry date on the Rewards page.